Job Title:  Consulting - CS&AD - Consultant - Service Now 1

Job requisition ID ::  22760
Date:  Jan 16, 2023
Location:  Pune
Designation:  Consultant


What impact will you make?


Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential


Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.


Work you’ll do


This role involves being a ServiceNow Developer, guiding customers through the most complex and demanding ServiceNow implementations. You will work directly with internal stakeholders and manage their requirements as well. You should have:



  • Experience in ITSM. ITOM and ServiceNow Discovery module with experience in implementation, configuration, updates & troubleshooting.
  • Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
  • In depth Understanding of ServiceNow Discovery, Service Mapping technologies such as MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes.
  • Working knowledge of Network topics such as NMAP and credential less discovery
  • Experience working wit Agentless and Agent based discovery
  • Good to have if prior experience working with another Discovery application like HP uCMDB or BMC atrium etc.
  • Good knowledge of ServiceNow CMDB & CSDM data model
  • Experience and solutioning capabilities using Scoped Application
  • Knowledge and experience working on Service Catalog, Portal and Building Catalog items.
  • Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
  • Ability to perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Ability and fluency with Platform methodologies such as Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies and actions.
  • Fluency with the latest platform features of latest ServiceNow release such as ROME.
  • Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTP
  • Understand the ServiceNow eco-system & working knowledge across one or more products apart from ITSM such as HRSD, GRC, SecOps, CSM etc.




  • 3+ years working on the ServiceNow platform
  • Degree or equivalent, preferably in Computer Science or Information Technology
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD) - Preferred
  • ServiceNow Certified Implementation Specialist for ITSM  and/or ITOM/Discovery/Service Mapping - Preferred
  • ITIL Foundations Certification



    Your role as a leader


    At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.


    In addition to living our purpose, Consultant across our organization:


    • Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
    • Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
    • Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
    • Identifies and embraces our purpose and values and puts these into practice in their professional life.
    • Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.


    How you’ll grow


    At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte


    University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.




    At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


    Our purpose                                                                                                                


    Deloitte is led by a purpose: To make an impact that matters.


    Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world


    Recruiter tips


    We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.


    To take the next step and join our progressive and motivated team, please contact Kanika Handa at




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