Job Title:  Enabling Area- Business Excellence - Mumbai

Job requisition ID ::  52298
Date:  Mar 18, 2023
Location:  Mumbai - IThink
Designation:  Assistant Manager

What impact will you make?


Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential


Location - Mumbai Thane


Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.


Job description – Business Excellence/ Process Excellence/ Black Belt


High Level Responsibility area

Candidate should be able to lead the below independently: -    


Facilitates Process Improvement trainings- Lean, Six Sigma
Facilitates / Leads improvement projects based on Lean / Six Sigma methodology

Drives a continuous improvement culture by developing SOPs, setting-up process standardization

Process mapping exercises for businesses/ VSMs/ Gap analysis/ CAPA
Manages the innovation/ idea generation platform I MADE A DIFFERENCE

Supports the business with Quality/Operational excellence initiatives


Understand business processes , analyze data trends and share recommendations with stakeholders 
Showcase / share skill set & Quality service offerings with stake holders
Analyze data on key client operational metrics to understand opportunity for improvement
Learn and understand the domain / business to help define process metrics
Map processes to identify non-core activities and suggest alternatives and thus help remove waste
Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
Develop project roadmaps for assigned projects with minimal or no mentoring support
Acts as a program manager for BU specific or division level programs
Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
Be flexible to changes & continuously evaluate to adapt to the culture of the organization
Understand and own development needs in consultation with the manager and work to achieve development goals
Deliver need based trainings on Problem solving , Quality concepts & tools
Identify Failure modes and help in establishing process controls
Design and develop metrics for accurate measurement of work performance
Baseline metrics and monitor performance
Provide advance data Analytics as per Business Unit / Process requirements
Identity opportunities for capacity creation
Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
Support business to create year on year efficiencies
Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
Use Six Sigma and Lean tools as required
Facilitate / Lead projects on Quality and operational excellence using Six Sigma /  Lean / Project Management methodologies


Graduate/equivalent in any stream
Green Belt/ Black belt certified 

Required Experience

5+ years of work experience in Quality domain
Relevant / industry work experience of 3 years or more
Hands on experience of mentoring and doing Lean/Green Belt / Six Sigma Project
Experienced in managing multiple project teams simultaneously
Preferred Experience:
Training and Facilitation Skills and experience
Excellent oral, written, cross functional and interpersonal communication skills.
Learning ability with customer orientation and a keen eye for process improvement
Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
Knowledge of Minitab
Good knowledge of MS Excel , Power Point and MS Visio