Job Title:  Enabling Area - CSM- Manager

Job requisition ID ::  46522
Date:  Sep 21, 2022
Location:  Mumbai
Designation:  Manager


What impact will you make?


Every day, your work will make an impact that matters, while you thrive in a dynamic culture of

inclusion, collaboration, and high performance. As the undisputed leader in professional services,

Deloitte is where you’ll find enormous opportunities to succeed and realize your full potential.


Work you’ll do

We’re looking for an autonomous self-starter with outstanding organizational and interpersonal skills—a strategic thinker who can become a trusted advisor for the client. As a Client Service Manager (CSM) you’ll work with senior leaders, subject matter experts to deliver the best of Deloitte, strengthen relationships with our most important clients. With a client-first mindset, you will align with Deloitte’s businesses to execute business priorities and expand our services footprint, bring insights and leading practices to accounts, help develop and deliver solutions to address client issues.




You will serve as “Client Service Manager”, flexing the role you play as you deliver against account priorities, serving with:

  • Building relationship & operate as a trusted advisor / consultant to the clients.
  • Running new ideas with the clients and helping them in strategizing the right solution for their business environment.
  • Understanding integrated market offering (IMO)/ functional storefront and unique/ innovative solutions relevant to the client.
  • Driving growth by developing, qualifying, and collaborating on opportunities and leveraging the appropriate specialists/resources.
  • Creating a multi-disciplinary model so all the businesses can collaborate and present a cohesive face to the client.
  • Acting as the principal liaison between the member organizations and the company's senior management to continue to evolve the solutions to meet the needs of the clients.
  • Introducing Deloitte cross-functional teams to the client and demonstrate Deloitte's deep industry/sector capabilities.
  • Engaging client on relevant Deloitte proprietary events and programs (Convergence/ET awards) & help build the Deloitte brand.
  • Someone who has worked on large accounts in larger organizations like Microsoft, IBM, Aveva etc.
  • Someone who has sales experience in PSU or RFP based organizations (banking, Govt. etc.)
  • Someone enthusiastic and having zeal for sales
  • To have someone having an O&G experience will be a added advantage 



- MBA (Marketing) from reputed institute

- Ability to articulate concepts to Senior Leadership

- Excellent communication skills (written & verbal)

- Strong analytical skills, good business understanding





Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to

embrace and live our purpose by challenging themselves to identify issues that are most important

for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, Executive across our organization:

Builds own understanding of our purpose and values; explores opportunities for impact

Demonstrates strong commitment to personal learning and development.

Understands expectations and demonstrates personal accountability for keeping

performance on track

Actively focuses on developing effective communication and relationship-building skills

Understands how their daily work contributes to the priorities of the team and the business


How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their

career to identify and use their strengths to do their best work every day. From entry-level

employees to senior leaders, we believe there’s always room to learn. We offer opportunities to

help build world-class skills in addition to hands-on experience in the global, fast-changing

business world. From on-the-job learning experiences to formal development programs at Deloitte

University, our professionals have a variety of opportunities to continue to grow throughout their

career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer

employees a broad range of benefits. Learn more about what working at Deloitte can mean for



Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride

ourselves on doing not only what is good for clients, but also what is good for our people and the

communities in which we live and work—always striving to be an organization that is held up as a

role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the



Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help

you with your interview, we suggest that you do your research: know some background about the

organization and the business area you’re applying to. Check out recruiting tips from Deloitte