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Job Title:  Customer - Customer Strategy & Design -Delivery Lead

Job requisition ID ::  72369
Date:  Dec 24, 2024
Location:  Mumbai
Designation:  Associate Director
Entity: 

Delivery Lead

Key Responsibilities

The Delivery Lead, will primarily be responsible for:

 

  • Developing portfolio roadmap for respective area and execution against that roadmap.
  • Manage the project approach and build stakeholder buy in around the project plan, commitments and changes
  • Understanding of data / process flows for model implementation
  • Support management of scope schedule, resourcing, dependencies, communications, and budget
  • Manage, monitor and report progress, issues, dependencies, risks to portfolio lead, internal stakeholders and steering committees.
  • Make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization.
  • Support governance and control activities in line with Business needs and aligned to organisation’s processes.
  • Ensure adherence to standard controls and drive teams to achieve compliance and framework, capability management, risk management, security controls and technology architecture design.
  • Establish effective governance and control, in line with Change Framework and coordination of cross technology teams across Global Business and Global Function delivery
  • Work with the Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies, including Scrum, Kanban and Lean, and corresponding management of dependencies

 

Customers / Stakeholders

Primary customers are:

  • Business lines  
  • Functional Teams – e.g. Risk, Group Finance
  • Operational support teams
  • Group & Regional teams
  • Other Risk sub-functions – global and regional

 

The Delivery Lead will work with senior management and programme sponsors to help plan the programme and will continuously report progress, status and issues to this group. 

 

The Delivery Lead will interact equally with senior management of stakeholder groups and line staff as necessary. Governance should be in accordance with Group standards policy and procedures.

 

Leadership & Teamwork

 

  • Trusted by colleagues and costumers to make balanced, fair decisions
  • Proven ability to motivate people to go above & beyond
  • Able to adapt behavior in response to feedback
  • Contribute to an environment of continuous performance improvement. Building an inclusive culture where diversity of thought and different perspectives are equally valued

Major Challenges

 

  • To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working.
  • Working across multiple markets and business/functions with multiple delivery and business partner teams
  • Defining the approach and dealing with complex requirements and unique projects – often one off initiatives.
  • Management and control of projects to meet exacting timescales.
  • Achieve sustainable saves and measurable improvements across the programme as set out in the business case
  • The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.

 

Knowledge & Experience / Qualifications

 

Experience

 

  • Track record of leading delivery through teams directly and indirectly across local and remote environments
  • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
  • Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment
  • High level of drive and motivation to ensure successful delivery of complex transformational initiatives

 

Capabilities

 

  • Leads and manages the implementation of change to ensure ongoing delivery of business goals
  • Plans and manages activities needed to implement change successfully
  • Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
  • High level of drive and motivation to ensure successful delivery of complex transformational initiatives.
  • Ability to leverage resources available to achieve WCL and business / function goals.
  • Ability to make critical decisions and strategically prioritise based on WCL and business / function goals.
  • Outstanding organizational, time management and planning skills in order to cope with multiple large-scale responsibilities.
  • Collaborative end to end leadership style which enables interdependent outcomes and works across boundaries in an Agile and connected manner
  • Problem solving

 

Qualifications and Accreditations

 

  • Educated to Masters standard
  • Evidence of self-development across a number of disciplines
  • Proven track record of performance   
  • Strategic Programme Management across different business, function and products    
  • Industry recognized technical certifications i.e. Change Management, Master Black Belt – Six Sigma

 

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