Job Title:  Consulting - NAT : Delivery excellence - Quality Assurance - Analyst

Job requisition ID ::  66606
Date:  Jun 7, 2024
Location:  Hyderabad
Designation:  Analyst
Entity:  Deloitte Touche Tohmatsu India LLP

 

Your potential, unleashed.

 

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

 

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

 

The team
 

Assurance is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead.


 

Your work profile

 

As a Analyst in our Quality Assurance Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

 

 

Our IT consulting firm is in search of a delivery excellence lead to spearhead our Quality Assurance  for Operate and Application Management Services.

Responsibilities:

  • Develop and execute Quality Assurance Framework
  • Work with stakeholders to create SOPs, action plans and implementation roadmaps
  • Track, measure and report performance, evaluate effectiveness
  • Ensure Process and Audit Compliance, deploy and audit designed processes within defined timeframe
  • Manage customer and stakeholder expectations and escalations
  • Proactively analyze quality performance and process capability, identify and analyze trends and pattern
  • Drive Process Improvement, identify and evaluate ways of standardization and automation

 

Desired qualifications

  • Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or a related field.
  • Experience  on service delivery and AMS  engagements within an IT or consulting environment is preferred
  • Expertise in MS Excel, data visualization tools and dashboard creation.
  • Excellent communication and presentation skills, capable of conveying complex information in an understandable manner to all levels of the organization.

 

Location and way of working

  • Base location: Hyderabad
  • This profile involves occasional travelling to client locations OR this profile does not involve extensive travel for work.
  • Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.

 

Your role as a Analyst

 

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

 

In addition to living our purpose, Senior Executive across our organization must strive to be:

 

  • Inspiring - Leading with integrity to build inclusion and motivation
  • Committed to creating purpose - Creating a sense of vision and purpose
  • Agile - Achieving high-quality results through collaboration and Team unity
  • Skilled at building diverse capability - Developing diverse capabilities for the future
  • Persuasive / Influencing - Persuading and influencing stakeholders
  • Collaborating - Partnering to build new solutions
  • Delivering value - Showing commercial acumen
  • Committed to expanding business - Leveraging new business opportunities
  • Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
  • Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
  • Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

  • Managing change - Responding to changing environment with resilience
  • Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
  • Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
  • Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
  • Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. 

 

How you’ll grow

 

Connect for impact

 

 

 

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

 

Empower to lead

 

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

 

Inclusion for all

 

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

 

 

 

 

Drive your career

 

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

 

 

Everyone’s welcome… entrust your happiness to us                                                                                                                 

                                                                                                                

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.  

 

 

Interview tips

 

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.