Job Title:  T&T - Customer - CS&D - Telco Specialist - Senior Consultant

A strategy consultant is expected to work collaboratively with specific client stakeholders and project teams to deliver measurable results, on the designated project. The delivery would, typically, consist of activities such as -

• Understand client business objectives and strategic intent

• Deploy solutions, frameworks, and methodologies relevant to the project needs

• Leverage analytical frameworks/ tools to identify, prioritize, structure, and solve complex business problems as per project requirements

• Gather and collate data, relevant to the project, from the client stakeholders

• Develop solutions and corresponding collaterals (presentations, and reports), including but not limited to:

• • Market opportunity assessment – For a new product launch/ expansion in new markets, identify target segment and geography, conduct primary and secondary research to map industry trends, evaluate target geography using macro-economic indicators, develop an outlook on the industry with respect to customer behavior, competition analysis and technology advancements. Identify overall target addressable market size (TAM) and related risks for market entry and enable the client to take an informed decision

• • Capability-driven strategy roadmap – Understand and evaluate existing capabilities (products, distribution, marketing, technology etc.), map industry best practices, conduct gap assessment, identify strategic ways-to-win and ensure end-to-end implementation

• Play the role of a project manager, leading clients and stakeholders through transformative activities around

customer engagement

• • • Revenue enhancement
    • Churn reduction
    • Customer satisfaction and experience
    • Customer analytics and reporting

• Lead execution of engagements pertaining to customer value management and customer experience, encompassing the following to add value to clients:

• Segmentation strategy

• Product rationalization and Offer design
• Communication strategy and campaign management
• Generating marketing insights
• Reporting and monitoring
• Improving customer experience capabilities across channels
• Service delivery and contact center
• Customer journey and omni-channel management
• Ensure that the quality of deliverables is as per expectations; liaise with subject matter experts across Deloitte network to ensure the same
• Co-ordinate with client and internal stakeholders, to ensure that required delivery timelines are met

• Develop playbooks, leveraging the client deliverables to facilitate knowledge transfer across Deloitte network