Job Title:  SAP C4C/CPI

Job requisition ID ::  63410
Date:  Mar 26, 2024
Location:  Delhi
Designation:  Consultant
Entity:  Deloitte Touche Tohmatsu India LLP

We are looking for an experienced individual to join our delivery team to support the entire life-cycle management of SAP CRM projects - from presales to implementation, from process design to training and post-live support. You will support the sales team through technical input, feasibility studies, effort estimation and development of C/4HANA solutions that meet the client’s need.

Your Impact:

  • Deploy SAP C4C solutions
  • Develop technical solutions to meet customer requirements based on the SAP C4C solution suite (cloud for sales & cloud for service)
  • Integrate SAP C4C with SAP ECC, SAP S/4 HANA and / or SAP Business One



  • 3-5+ years of experience in SAP C4C (Sales and Service) Cloud
  • Hands-on experience solutioning & implementing systems
  • Hands-on experience in conducting client workshops, reviews and sign-offs
  • Overall responsible for the proposed solution
  • Experience implementing complex full life cycle implementation
  • A strong aptitude and ability to quickly adapt to customer requirements
  • Client facing role
  • Worked in an offshore - onsite delivery model
  • Must have good experience of SAP implementation with functional consulting, configuration, and solution design & implementation experience.
  • Mandatory experience in C4C Service configurations and working including iBase, Warranty, Ticket/ Work Ticket, Contracts, Maintenance Plans, Service process Integration with SAP ERP, etc.
  • Good knowledge on configuring Service Entitlements
  • Good knowledge on Visits and Route planning, Resource Scheduler, Territory management
  • Good knowledge on C4C ECC Integration scenarios and troubleshooting integration issues.
  • Must have exposure to code-list mapping and ID mapping for integration Expert on Data Workbench tool of C4C
  • Good knowledge on configuring workflow rules, code list restrictions, rule editor, configuring business roles and page layout, creating custom field using KUT, Language Adaptation, creating survey and activity planner
  • Good experience on creating reports, dashboards and Mash-up services Knowledge of Integration with Social media channels like Facebook and Twitter and Outlook, G-mail Strong written & verbal communication skills. Able to interact appropriately with others, including customers, teammates & management



Your role as a leader


At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.



In addition to living our purpose, consultant across our organization have:


Ability to develop and share reusable assets that can be readily applied to new projects

Ability to recognize technology as a business enabler.

Ability to manage own work against the project plan to ensure a superior client experience

Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients



How you’ll grow


At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.



At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


Our purpose                                                                                                                


Deloitte is led by a purpose: To make an impact that matters.


Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the


Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world


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