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Job Title:  Financial Advisory - Forensic and Dispute Services - Deputy Manager - TOA

Job requisition ID ::  17671
Date:  Jan 14, 2022
Location:  Delhi
Designation:  Deputy Manager
Entity:  Deloitte Touche Tohmatsu India LLP

As an Manager in our Forensic & Disputes team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:

 

  • Organize and direct the Tip-off Anonymous staff, assess their performance and provide feedback as needed
  • Ensure excellent team performance for promoting the growth of Tip-off Anonymous business.
  • Excellent supervisory and customer service experience is a must, along with exceptional communication skills.
  • Assist in the setting of targets/goals for individuals
  • Answer the queries of staff and provide guidance and timely feedback
  • Hire and onboard new employees
  • Prepare performance reports on a monthly and annual basis
  • Measure performance using key metrics (e.g. calls waiting, call abandonment etc.)
  • Ensure adherence to established procedures for handling of whistle-blower complaints
  • Anticipate escalation and take over calls whenever needed
  • Devise ways of optimizing procedures and keeping staff motivated
  • Develop expertise in whistleblower mechanism and stay abreast with whistle-blowing legislations.
  • Ensure the SLAs agreed with the clients are adhered without any deviation
  • Maintain a level of comfort and ability around basic technology as well as future technology systems
  • Other tasks and projects as assigned.
  • Apply research and analytical skills to various situations depending on the specific engagement. Examples include review of policies, development of complaint handling framework etc.
  • Participate in team and client meetings and travel to client locations as required both within the country as well as overseas
  • Assist with new client acquisition, including coordination with vendors/ alliance partners.