Job Title:  Enabling Areas - End point analytics - Sr. Exe/AM - Information Technology

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services. Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Work you’ll do

The primary role is to make immediate, direct contributions to enhancing our competitive position and performance in ways that are distinctive, innovative, and sustainable.

Responsibilities:

Proactive Incident Management and Automation

• Hands-on Experience with Proactive incident management tools such as Systrack, Nexthink, etc.
• Review and ensure endpoint agent health compliance.
• Identify system problems and develop innovative solutions to improve processing efficiency and stability.
• Should have in-depth knowledge of Windows OS and services.
• Analyse endpoint logs using the endpoint analytics tool and proactively address any potential issues.
• Responsible for ensuring that all devices have the latest patches and drivers installed.
• Review incidents and thoroughly investigate them to determine the underlying cause and address them before they become widespread issues.
• Reduce time to detect and time to resolve metrics to given targets.
• Prepare daily, weekly, and monthly reports for management.
• Troubleshoot L3 issues and provide resolutions.
• Create supporting documentation for various audiences.

Modern Device Management

• Experience with co-management (Intune + SCCM / MECM) as part of the modern device management transformation.
• Plan an Operating System deployment strategy using MECM and Intune Autopilot to implement both Imageless solutions as well as hardware-independent custom images to support multiple hardware types and OS architectures, perform Windows upgrades, driver management, and the certification of new hardware devices.
• Hands-on and troubleshooting experience on Intune configuration policies, Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bitlocker, Windows Hello for Business, etc.
• Experience in setting up Intune-based Software Distribution, Patch Management, Windows as a Service, and Driver Management processes.
• Provide health and performance insights as well as trend analysis using Azure monitoring, endpoint analytics, etc.
• Troubleshoot L3 issues and provide resolutions.

Candidates should have:

• A clear understanding of ITIL processes and relevant tools.
• Good-to-have certification in modern desktop management.
• Basic understanding of Azure AD, DHCP, DNS, Network, etc.
• Excellent troubleshooting skills.

Your role as a leader:

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, assistant managers across our organization:

• Build their own understanding of our purpose and values and explore opportunities for impact
• Demonstrate strong commitment to personal learning and development; act as a brand ambassador to help attract top talent
• Understand expectations and demonstrate personal accountability for keeping performance on track
• Actively focus on developing effective communication and relationship-building skills
• Understand how their daily work contributes to the priorities of the team and the business
• Support the team whenever required

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world