Job Title:  Enabling Areas - Chatbot Developer - Information Technology

Job requisition ID ::  48403
Date:  Dec 3, 2022
Location:  Delhi
Designation:  Assistant Manager

Position title: Chatbot Developer (AM/DM)


Major responsibilities & deliverables: 

  • Monitors ChatBot performance and quality control plans to identify performance.
  • Works on problems of moderate and varied complexity where analysis of data may require adaptation of standardized practices.
  • Experience in analysing real agents Chat conversation with agent to train the Chatbot.
  • Identifies, analyses, and interprets trends or patterns in complex data sets.
  • Ability to manage multiple assignments.
  • Understanding of ChatBot Architecture.
  • Experience of Chatbot training


Skills Required:

  • Experience on
    • Microsoft Bot Framework v4(Node.js)
    • Azure Cognitive Services
      • LUIS
      • QNA
      • Bing Spell Check
      • Maps
      • Translator
      • Speech
    • SQL database(Azure/On-Prem)
    • Custom Web API
    • Web Chat Channel
    • Develop REST/JSON API’s Design code for high scale/availability/resiliency.
    • Develop responsive web apps and integrate APIs using NodeJS.
  • Presenting Chat efficiency reports to higher Management
  • Develop system flow diagrams to automate a business function and identify impacted systems; metrics to depict the cost benefit analysis of the solutions developed.
  • Work closely with business operations to convert requirements into system solutions and collaborate with development teams to ensure delivery of highly scalable and available systems.
  • Using tools to classify/categorize the chat based on intents and coming up with F1 score for Chat Analysis
  • Experience in analysing real agents Chat conversation with agent to train the Chatbot.
  • Developing Conversational Flows in the chatbot
  • Calculating Chat efficiency reports.


Qualifications required:B. Tech/BE –Computers, PG-MCA , M.Sc. –Computers or other equivalent


Experience required, Any Specific Industry / Company exposure: 

  • 5 + Years of overall experience and 3+ (Mandatory) in Microsoft Bot Framework v4(Node.js)