Job Title:  Enabling Areas - Application Support - Qualtrics - Information Technology

Job requisition ID ::  61733
Date:  Jul 3, 2024
Location:  Delhi
Designation:  Deputy Manager
Entity: 

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services. Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

 

Work you’ll do

We are currently seeking an Application Support and Survey administrator to join our dynamic team. This role is responsible for providing technical support for various applications while also playing a pivotal role in the support and maintenance. This position requires a unique blend of technical proficiency and survey management expertise to ensure smooth operations and data collection

 

Responsibilities

 

Application Support:

  • Provide prompt and effective technical support to end-users, addressing application-related issues and ensuring minimal downtime.
  • Troubleshoot and diagnose software problems, log and track support requests, and escalate issues to the appropriate teams when necessary.
  • Collaborate with the IT and development teams to resolve technical issues, implement updates, and perform system upgrades.
  • Maintain a comprehensive understanding of the organization's applications, their functionality, and their integration with other systems.
  • Create and maintain documentation related to application support processes, troubleshooting procedures, and issue resolutions.
  • Monitor system performance, identify and address potential problems, and implement preventive measures to ensure system stability.
  • Assist in user training and education on application functionality, best practices, and usage guidelines.
  • Participate in the testing and quality assurance of new software releases, patches, and updates.

Survey:

  • Survey creation and management
  • Collaborate with stakeholders to gather survey requirements, ensuring surveys are tailored to specific research goals.
  • Knowledge of implement survey logic, branching, and advanced features
  • Ensure data integrity and accuracy in collected survey responses.
  • Create and maintain documentation related to survey design, development, and best practices.
  • Train and support end-users in survey creation and administration within the Qualtrics platform.

Technical Competences

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proficiency in HTML, CSS, and JavaScript, with the ability to customize survey interfaces and implement advanced features.
  • Familiarity with database management systems and SQL.
  • Proven experience in application management or related IT roles.
  • In-depth knowledge of application deployment, maintenance, and troubleshooting.
  • Familiarity with various programming languages, databases, and application frameworks.
  • Familiarity with data analysis concepts, APIs and SQL tools is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills, both written and verbal, to interact effectively with end-users and technical teams.
  • Ability to work under pressure and handle multiple priorities effectively.
  • Attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.

 

Your role as a leader:

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. 

 

How you’ll grow

 At Deloitte, our professional development plan focuses on helping people at every level of their career identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

 

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

 

Our purpose                                                                                                                

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world