Job Title:  Enabling Areas - Application Management - Qualtrics - Information Technology

Job requisition ID ::  59419
Date:  Sep 11, 2023
Location:  Delhi
Designation:  Deputy Manager

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services. Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.


Work you’ll do

As an Application Management, you will be responsible for overseeing the day-to-day operations, maintenance, and optimization of the organization's software applications. You will collaborate with various teams, including developers, system administrators, and business stakeholders, to ensure the smooth functioning and continuous improvement of the applications.



  • Develop and design user-friendly and visually appealing survey interfaces using the Qualtrics platform.
  • Promptly identify and resolve issues, bugs, or errors related to applications.
  • Manage incidents and service requests linked to applications, ensuring their swift resolution with minimal impact on business operations.
  • Work collaboratively with teams to escalate and resolve complex issues.
  • Maintain comprehensive documentation for applications, including configurations, procedures, and troubleshooting guides.
  • Produce regular reports on application performance, incidents, and maintenance activities.
  • Propose and implement process improvements to boost the efficiency and effectiveness of application management tasks.
  • Evaluate various tools and software solutions.
  • Coordinate with vendors and internal stakeholders to implement selected tools.
  • Ensure proper utilization of tools and software within the organization.

Technical Competences

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proficiency in HTML, CSS, and JavaScript, with the ability to customize survey interfaces and implement advanced features.
  • Familiarity with data analysis concepts, APIs and SQL tools is a plus.
  • Good Knowledge of Excel and Powerpoint presentation.
  • Proven experience in application management or related IT roles.
  • In-depth knowledge of application deployment, maintenance, and troubleshooting.
  • Familiarity with various programming languages, databases, and application frameworks.
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration abilities.
  • Ability to work under pressure and handle multiple priorities effectively.


Your role as a leader:

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. 


How you’ll grow

 At Deloitte, our professional development plan focuses on helping people at every level of their career identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.



At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


Our purpose                                                                                                                

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world