Job Title:  Manager | CSAD-Business Analyst | Chennai | Customer Strategy & Design

Credit Card Payments IT Business Analyst

Job Summary:

The credit card payments IT business analyst is responsible for working with the bank’s business and IT teams to deliver solutions for credit card processing and operations. He/she will gather, analyze, and document business and technical requirements, design and test solutions, and coordinate with stakeholders and vendors to ensure successful implementation and support.

Key Duties and Responsibilities:

• Elicit and document business and technical requirements for credit card related projects and enhancements using various techniques.
• Translate business requirements into functional and non-functional specifications, data models, process flows, user stories, etc.
• Work with the IT teams and vendors to design, develop, test, and deploy solutions that meet the business needs and comply with the industry standards and regulations
• Conduct quality assurance and user acceptance testing for the credit card systems and applications, and report and resolve any defects or issues
• Provide training and support to the end-users and troubleshoot any problems or queries related to the credit card processing and operations
• Manage and monitor the credit card systems and applications performance, availability, and security, and escalate any incidents or risks as needed

• Communicate and collaborate with the business and IT teams, vendors, and other stakeholders to ensure the alignment and delivery of the credit card solutions
• Stay updated with the latest trends and best practices in the credit card industry and recommend changes or improvements as needed. Proficient in SQL, Excel, and data analysis tools
• Experience in working with credit card processing platforms and vendors such as Visa, Mastercard, American Express, etc.
• Excellent communication, presentation, and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented, analytical, and problem-solving skills