Job Title:  Consulting- HC: HRT-Operate-Associate Director

Consulting

Human Capital: HR BPO | Associate Director

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential

The Team

Today’s business challenges present a new wave of HR, talent and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs. Learn more about Human Capital Practice

Work you’ll do

As a HR BPO Associate Director within the HC Managed Services department, following activities within the firm need to be performed:

• Develop and execute the overall strategy for HC Managed Services, ensuring alignment with client needs and industry best practices.
• Identify opportunities for HC Managed Services’ service expansion and enhancement to meet evolving client demands.
• Support pre-sales and sales activities working with leaders; understand practice roadmap and competitive landscape to influence solutioning of new projects
• Direct multiple projects. Understands project statuses, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points, manage the service transitions
• Lead the managed services team, drive desired professional behaviours, and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully
• Responsible for Statement of Work preparation, price quotes and other contractual materials as part of scheduling and deploying resources
• Monitor the quality of HC managed services delivered to clients and drive continuous improvement initiatives.
• Act as an HC Managed Services subject matter expert by providing best-practice guidance on business processes
• Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
• Support the growth of talent within the practice through recruitment, mentorship and coaching
• Be a leader at industry events/conferences by actively networking and evangelizing the Deloitte’s HC Managed Services value proposition

Skills Required:

• Good resource planning skills.
• Requires strong knowledge of HR processes, policies, procedures and ability to understand general HR practices and technology
• Understands basic HR transformation concepts and ideally working experience supporting numerous HR life cycle events.
• Ability to identify gaps in processes and suggest solutions, improvement, etc.        
• Demonstrate knowledge beyond own specialty and understands how all disciplines within HR interacts with other departments like finance, payroll etc.
• Desirable to have familiarity with Hr related regulations and compliance
• Abreast with key HR trends and real-time application of these trends across HR processes.
• Experience of working on HR systems like workday, success factor, oracle, Darwinbox etc is preferable     
• Strong customer service, project management and quality control skills.
• Good Knowledge of MS Office.
• Good Communication and analytical skills
• Should be proactive and quick learner
• Strong team player

• Ability to deal with ambiguity and work pressure.
• 
  Bachelor's / Post Graduation Diploma / Master’s Degree in Business, Economics, Human Resource Management, Psychology, Sociology, Information Technology or other relevant field.

• This role might involve travel/working from office.

• 10+ years of relevant experience

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Builds own understanding of our purpose and values; explores opportunities for impact Actively focuses on developing effective communication and relationship-building skills Understands expectations and demonstrates personal accountability for keeping performance on track Understands how their daily work contributes to the priorities of the team and the    business

Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-

level employees to senior leaders, we believe there’s always room to learn. We offer

opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue

to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.