Job Title:  Enabling Areas - Support Engineer - IT

Job Description – Support Engineer for Testing Product

The ideal candidate will be part of a team that will be supporting a Deloitte India built Test automation product. As part of this team the candidate responsibilities would include 

1. Responding to user queries in a timely and accurate way 
2. Identifying user needs and helping users use specific features 
3. Analysing and reporting product malfunctions 
4. Setting up the tool in the user environment  
5. Debugging and troubleshooting issues 
6. Escalate and monitor issues that require major changes to development team 
7. Share feature requests and effective workarounds with team members 
8. Inform users about new features and functionalities 
9. Follow up with users to ensure their technical issues are resolved 
10. Gather user feedback and share with stakeholders 

Requirements:

1. Experienced in customer support or similar roles. 
2. Test automation domain knowledge is an added benefit 
3. Excellent communication and problem-solving skills 

Location: Bangalore only, would work from office for the first 3 months at least.