Job Title: Enabling Areas | Support Engineer | Executive | Bengaluru | Executive | Digital Excellence Centre
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential
Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.
The Team
The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers
Your work profile
As a Executive in our DEC Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
Responsibilities:
The ideal candidate will be part of a team that will be supporting a Deloitte India built Test automation product. As part of this team the candidate responsibilities would include
- Responding to user queries in a timely and accurate way
- Identifying user needs and helping users use specific features
- Analysing and reporting product malfunctions
- Setting up the tool in the user environment
- Debugging and troubleshooting issues
- Escalate and monitor issues that require major changes to development team
- Share feature requests and effective workarounds with team members
- Inform users about new features and functionalities
- Follow up with users to ensure their technical issues are resolved
- Gather user feedback and share with stakeholders
Requirements:
- Excellent Communication Skills
- Excellent interpersonal skills
- MS Office Skills
- Project management skills
- Excellent internal and external Stakeholder Management skills
Desired qualifications
- Graduation
- Graduation from Eng. Background Preferred
Location and way of working
- Base location: Bangalore
- This profile does not involve extensive travel for work.
- Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
Your role as a leader
At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
In addition to living our purpose, across our organization:
- Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Develops high-performing people and teams through challenging and meaningful opportunities
- Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
- Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our purpose
Deloitte is led by a purpose: To make an impact that matters.
Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms.
This communication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited, its member firms, and their related entities (collectively, the “Deloitte network”). None of the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.
© 2019. For information, contact Deloitte Touche Tohmatsu Limited