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Job Title:  Enabling Areas - SAP SD - Information Technology

Job requisition ID ::  11940
Date:  Nov 9, 2021
Location:  Bengaluru
Designation:  Deputy Manager
Entity:  Deloitte Shared Services India LLP

Manager SAP Sales and Distribution and/or Customer Service Module (SD/CS)   

DEPARTMENT:                          Information Technology Support -India

JOB TITLE:                              Deputy Manager

JOB SUMMARY:                        Position is internal IT for managing SAP solution and allied practice management systems

                                                  Responsible for CS-SD SAP module & SAP India taxation. Rollout Projects, Level 2 & Level 3 Support, Change request handling & data migration of new project.      

JOB RELATIONSHIPS:
 

  • Position reports to:           Head- Enterprise Applications
  • Workers supervised:         SAP SD Service Agents / consultant

DUTIES AND RESPONSIBILITIES:

 

  • Will be required to work for SAP rollout projects & for providing Level one & Level 2 support for his/her module.
  • Act as an internal consultant during SAP rollout projects work closely with end users, power users & implementation team for configuring, testing Deloitte specific process & managing data migrations for his/her module.
  • Complete Application Management for his/her module at site/off site where deputed
  • Analyse of symptoms, define the problem and provide the solution
  • Continuous interaction with the internal and external partners during the entire solution lifecycle to achieve continuous improvements of solutions and problem management based on an agreed process.
  • Deliver Solutions according to SLA & OLAs.
  • Conduct end user trainings and Internal know how transfer.
  • Coordinate with other consultants across module and with global team i.e. Level 3 team.
  • Coordinate with SAP i.e. Level 4
  • Handle SD/CS module data migration & verfications
  • Provide functional inputs and logic to the Developer Team for ABAP Programs.
  • Test ABAP programs from a functional perspective.
  • Update Documents on Changes done duirng configuration/Development.
  • Assist  Accounts Team in reconciliation as and when the need arises.
  • Responsible for Generating service reports

 

 

 

POSITION REQUIREMENTS:

 

Education/Experience:

  • Total 8 years relevant experience in IT with 5 years of relevant ERP experience, in which 2-3 years of experience in SAP Implementation, Merger & Acquisition, Carve outs. Data migration should be able to reconcile SAP data. Person should be well versed with SAP production support process, good understanding of end user experiences & expectations
  • Strong knowledge in India taxation & SAP CIN version. Service tax, VAT, GST
  • Knowledge of MM-CS integration
  • Have worked as Consultant in at least 2-3 full life cycles or SAP rollout projects working on CS / SD module or in SAP support projects.
  • Have worked in SAP Application Management
  • Engineer /MBA/
  • Certification in SAP in CS or SD is preferred

 

 

 

 

Knowledge:

  • Familiarity with ITIL processes  will be an added advantage
  • Expert in MS Office XP, Outlook 2003 & related applications..
  • Good accounting skills.

 

Key Competencies:

 

  • Candidates must have customer service, accurate and logical problem solving and communication skills, and the ability to work in a team environment
  • Keenly aligned towards customer focus
  • Good in documentation, an organized individual with excellent verbal and written abilities
  • Excellent interpersonal skills
  • Aptitude towards system/business analysis
  • Ability to manage staff across a multi-location  environment
  • Reliable and cooperative team player; displays consideration and respect for others
  • Displays tact, patience and the ability to handle stressful situations
  • Demonstrates competence and character that inspires trust
  • Independently and proactively communicates issues, priorities and objectives
  • Ability to anticipate, identify and solve critical problems
  • Ability to develop and articulate technical concepts for general use
  • Self motivated, self managed and proactive