Job Title:  Enabling Areas - IT Operations - Information Technology 1

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services. Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Work you’ll do

At Deloitte, you would be part of a fast-paced team providing end to end solution to business functions and internal verticals

Responsibility

• Managing IT Infrastructure Operations of local site as well as remote site
• Responsible for maintaining the quality standards for service deliveries,
• Meeting committed SLA on all tickets logged for/by the users, analysis of the location data, ensuring high CSAT.
• Managing resources to ensure effective usage.
• Demonstrate ability to effectively communicate technical issues to clients whether internal or external
• Responsible to take improvement initiatives by proposing solution.
• Resolving queries/issues within the set TAT and act as Single Point of Contact for any escalation reported.
• Implementing & isolate long term solutions to recurring problems.
• Exceptionally strong technical skills of Desktop / laptop / Printers / Network /cabling/Wireless routers etc.
• Technical knowledge of operation and functioning of End user computing, Network (VLAN) and Windows Servers.
• Exposure in any hardware/software installation, troubleshooting network and VPN related issues.
• Good working knowledge of latest technologies MDM, Microsoft O365 and cloud technology.
• Hands on end user computing support for VIP / Executive users for their technical issues.
• Support day to day IT helpdesk Operations.
• Having hands on experience of Asset management (software/hardware/consumables/accessories)
• Experience in managing AD/Data encryption/Printer/VC support
• Hands on experience of managing multiple vendors.
• Should be flexible to manage the work as per the site requirement.
• Working knowledge of technologies such has, MS Windows, MS Office, network, Desktops and laptops, etc.
• Certifications like MCSE/ MCITP, ITIL v3 would be added advantage (Preferred)

Your role as a leader:

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, assistant managers across our organization:

• Build their own understanding of our purpose and values and explore opportunities for impact
• Demonstrate strong commitment to personal learning and development; act as a brand ambassador to help attract top talent
• Understand expectations and demonstrate personal accountability for keeping performance on track
• Actively focus on developing effective communication and relationship-building skills
• Understand how their daily work contributes to the priorities of the team and the business
• Support the team whenever required

How you’ll grow

 At Deloitte, our professional development plan focuses on helping people at every level of their career identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

 At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world