Job Title: Enabling Areas - EUC Specialist - AM - IT
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.
Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.
Work you’ll do
We are looking for End User Computing (EUC) Specialist with 3-5 years of experience to join our IT team. The ideal candidate will have a strong background in managing and support end-user devices and applications within a modern workplace, focusing on advanced technical support, IT operations, and Modern device management. This role requires expertise in troubleshooting complex issues, implementing EUC solutions, and ensuring effective deployment and management of Intune for endpoint security and compliance.
Key Responsibilities:
- Ownership of Escalated Issues: Manage complex technical problems, both remotely and in person, ensuring minimal disruption.
- Prioritize 3rd Line Support Requests: Ensure prompt resolution of support requests with a focus on user satisfaction.
- Optimize User-Facing Infrastructure: Maintain and secure desktops, laptops, mobile devices, and printers for optimal performance and compliance.
- System Improvement Initiatives: Identify and implement system improvements in collaboration with EUC engineers and automating the infra operations using devops.
- Service Level Adherence: Monitor and manage IT service performance, ensuring compliance with agreed service levels.
- Knowledge Base Enhancement: Contribute to advanced troubleshooting techniques and best practices.
- Cross-Functional Collaboration: Work with other technology teams to ensure seamless integration and operation of IT services.
Requirements:
- Experience: 3-5 years of experience in IT support or EUC roles, with a strong background in end-user device management and IT operations.
- User Care Skills: Provide exceptional service to end-users, including VIPs.
- Technical Proficiency: Proficiency in Microsoft Intune, including device enrollment, policy configuration, application deployment, and compliance management. Experience with operating systems (Windows, macOS), endpoint management tools, and virtual desktop solutions (e.g., Azure Virtual Desktop, Cloud PCs, VMware Horizon, Citrix). Experience in DevOps methodologies, automation, and copilot.
- Deployment: Update management, application packaging and deployment, OS customization and deploy (autopilot) using SCCM/Intune or any modern device management tool
- Mobile Device Management: Expertise in managing Android, iOS devices securely and efficiently using MDM/MDEM.
- Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.
- Video Conferencing Support: Proven experience in managing video conferencing equipment and software like surface hub.
- Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Communication Skills: Outstanding ability to interact with users at all levels, including senior executives.
- Emerging Technologies: Stay updated with industry best practices and implement innovative IT solutions.
Qualifications: Engineering Graduate or Graduation in any stream full time
Work Environment:
- Primarily office-based with occasional remote work option.
- May require occasional travel to client sites or other company locations.
- Preferred Location: Bangalore
This role is ideal for someone who can manage complex technical challenges, ensure optimal IT service delivery, and work collaboratively across teams to drive continuous improvement.
Your role as a leader
At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
In addition to living our purpose, Assistant Manager across our organization:
- Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Develops high-performing people and teams through challenging and meaningful opportunities
- Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
- Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our purpose
Deloitte is led by a purpose: To make an impact that matters.
Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
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