Job Title:  EAD - Business Analyst- Senior Consultant

Job Overview:

Business Analyst

Associate will support analysis of problems and related design tasks. More exploratory analysis or design, during the pre-initiation and/or initiation phases, or design work requiring specialist business or functional knowledge. The business analyst support will consist of activities in relation to the business requirements solution design, validation of solution, supporting UAT and change adoption for CLIENT programmes and / or projects, as follows:

Responsibilities:

1. Requirement Elicitation:
   • Collaborate with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements.
   • Conduct interviews, workshops, focus groups, surveys, and observations to understand and document stakeholder needs.
   • Use various elicitation techniques such as brainstorming, document analysis, and prototyping to uncover requirements.
2. Requirement Analysis:
   • Analyze and prioritize business requirements to ensure they align with business objectives and project goals.
   • Break down high-level business and user requirements into functional and non-functional requirements.
   • Identify gaps, inconsistencies, and conflicts in requirements and work with stakeholders to resolve them.
3. Documentation:
   • Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams.
   • Maintain clear and concise documentation to ensure it is easily understandable and accessible to all stakeholders.
4. Stakeholder Communication:
   • Serve as a liaison between business stakeholders and technical teams to facilitate effective communication and ensure a shared understanding of requirements.
   • Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations.
5. Solution Design and Implementation:
   • Collaborate with development teams to translate business requirements into functional specifications and technical requirements.
   • Assist in designing and implementing solutions that meet business needs and enhance operational efficiency.
   • Participate in design reviews and provide input to ensure solutions align with business requirements.
6. Testing and Quality Assurance:
   • Develop and execute test plans, test cases, and test scripts to ensure solutions meet business requirements and are free of defects.
   • Conduct User Acceptance Testing (UAT) and gather feedback to refine and improve solutions.
   • Ensure that test results are documented and communicated to stakeholders.
7. Data Analysis and Reporting:
   • Perform data analysis to support business decisions, identify trends, and provide actionable insights.
   • Create and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) and project progress.
8. Project Management:
   • Manage project timelines, deliverables, and resources to ensure successful project completion.
   • Monitor and report on project progress, including risks, issues, and changes.
   • Coordinate with project managers to ensure alignment with project plans and schedules.
9. Continuous Improvement:
   • Identify opportunities for process improvement and recommend solutions to enhance business performance.
   • Promote a culture of continuous improvement and innovation within the team and organization.
   • Stay updated on industry trends, best practices, and new technologies that can drive business improvements.
10. Training and Support:
    • Provide ongoing support and training to stakeholders on new systems, processes, and tools.
    • Develop training materials and conduct training sessions to ensure successful adoption of solutions.
    • Act as a point of contact for post-implementation support and troubleshooting.
11. Industry and Domain Knowledge:
    • Stay updated on industry trends, regulatory changes, and best practices related to the business domain.
    • Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements.
    • Leverage industry insights to inform and improve business analysis practices and outcomes.

Skills and Qualifications:

• Master’s degree in business administration or a related field.
• Certification in business analysis, such as CBAP or PMI-PBA.
• Strong understanding of software development life cycle (SDLC) and technical project management.
• Experience with data analysis and visualization tools, such as Excel, SQL, or Tableau.
• Knowledge of project management methodologies, such as Agile or Waterfall.
• Experience in Banking and Financial Services is a must. Should have led / played significant role in end-to-end digital transformation programs in Agile environments.
• Domain experience required in any of the following Banking Operations:

• Wealth and Private Banking (Retail Banking)
• Payments
• Global Banking and Markets (Commercial Banking)

• Retail Banking

• Retail lending and investing concepts.
• Mortgage
• Credit Card processes
• Contact Center Optimization experience – IVR, Browser changes under Digital channels.
• Branch optimization.

• Payments

• International Payment Systems
• Open-Banking and API driven payments.
• End-to-end (E2E) payment lifecycle experience
• Corporate payments, cash management, and real-time/immediate payments
• ISO 20022 migration experience.

• Investment and Commercial Banking (CMB)

• Corporate and cash management core products and services
• Capital flow, market liquidity
• Trade operation
• Experience in Automated Data Flow project (RBI Automated
• reporting system)
• Knowledge of regulatory related issues

In addition to specific expectation from business analyst, for specific projects the overall analysis effort will be divided in two categories (a) Market Business Analysis and (b) Digital Business Analysis. Market BA will primarily focus on analyzing business challenges & identifying relevant business requirement for digitization keeping in mind the overall programme objectives. It is expected that the associate is exposed to digital project managed in agile fashion (CSM certified, SAFe methodology) and has good communication skills and exposed to requirement gathering, managing backlogs, generating business case & stakeholder mgt and support market adoption effort. Digital BA would further engage with technology and other key stakeholders to agree on suitable solution that meet the specific business need. Associate is expected to understand specific digital tools, integration approaches to help conclude the effort swiftly. Associate will also take care of actual solution validation & provide support during execution and rollout stages.