Job Title:  Consulting-SAMA-Manager-GBS

Job requisition ID ::  56799
Date:  Mar 23, 2024
Location:  Bengaluru
Designation:  Manager
Entity:  Deloitte Touche Tohmatsu India LLP

Location: Delhi/Mumbai/Bengaluru/Pune

Work you’ll do


The primary role of a Manager is to make direct contributions to the client engagement in GIC/Captive advisory around offshoring strategy, operating models, driving transformation programs, sourcing strategy, and vendor portfolio optimization, sourcing strategy, and vendor portfolio optimization.


As a Manager, you would be responsible to lead engagements, including planning and budgeting; manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from client sponsors; and direct on-time, and quality delivery of work products.


The responsibilities of the current role would require the candidate to:

  • Lead engagements in areas such as GIC setup by strategizing across design, build, run, transform, and innovate spectrum for Technology or BPM (Finance, Procurement) functions
  • Lead IT-BPM outsourcing related programs (e.g., sourcing strategy, supplier rationalization and strategy, supplier governance) working closely with client stakeholders
  • Leverage working and market knowledge of IT outsourcing, BPO/BPM, GIC, and shared services operating models
  • Work closely and collaboratively with teams to analyse client operations, brainstorm potential options, and make recommendations
  • Leverage standardized global program structure tools, templates, and methodologies and draw learnings from other geographies
  • Assist leadership to take strategic decisions and manage, build, and leverage client relationships
  • Further support leadership in developing portfolio offerings and assisting in sales pitch
  • Carry revenue management along with tracking, managing sales pipeline and financial management (invoicing, plan vs actuals tracking, etc.) of ongoing engagements
  • Contribute to the planning and resourcing for client pursuits and new projects
  • Mentor junior team members across offerings on project work and delivering against team goals
  • Create strong team of professionals by attracting external talent and strengthening the in-house team
  • This role could be based out of Delhi-NCR/Bangalore/Hyderabad/Mumbai/Pune


Candidate should have a minimum of 8+ years of relevant work experience in GIC/Captive advisory for Technology and/or BPM (F&A, Procurement) functions, Outsourcing advisory, and PMO (PMO for multiple portfolios and stakeholders across geographies), and meets following criteria:

  • Strong academic credentials for both undergraduate and graduate coursework
  • A strong and demonstrated interest in consulting (internal or external), especially in thinking through large and complex programs
  • Strong project management skills and experience in managing global clients including dealing with clients on a day-to-day basis and independently managing client interactions
  • Understanding of prevalent trends in technology (DevOps, Agile, Cloud sourcing) and digital trends in BPM (Automation, AI) would be a plus
  • Leadership qualities and the ability to mentor
  • Willingness and ability to take initiative, learn independently and drive the team
  • Outstanding interpersonal and communication skills, both written and verbal
  • Proficient user of MS Suite (advanced Excel, PowerPoint and Word)