Job Title:  Consulting-SAMA-Associate Director-GBS

Job requisition ID ::  56787
Date:  Apr 3, 2024
Location:  Bengaluru
Designation:  Associate Director
Entity:  Deloitte Touche Tohmatsu India LLP

Location: Delhi/Mumbai/Bengaluru/Pune

Work you’ll do


The primary role of the Associate Director is to make direct contributions to the client engagement in GIC/Captive advisory around offshoring strategy, operating models, driving transformation programs, sourcing strategy, and vendor portfolio optimization, sourcing strategy, and vendor portfolio optimization.


As an Associate Director, you will also be expected to participate in Business Development, organize and lead pursuit teams, participate and lead aspects of the proposal development process, and structure and lead client engagements.


The responsibilities of the current role would require the candidate to:

  • Lead engagements in areas such as GIC setup by strategizing across design, build, run, transform, and innovate spectrum for Technology or BPM (Finance, Procurement) functions
  • Lead IT-BPM outsourcing related programs (e.g., sourcing strategy, supplier rationalization and strategy, supplier governance) working closely with client stakeholders
  • Leverage working and market knowledge of IT outsourcing, BPO/BPM, GIC, and shared services operating models
  • Work closely and collaboratively with teams to analyse client operations, brainstorm potential options, and make recommendations
  • Leverage standardized global program structure tools, templates and methodologies and draw learnings from other geographies
  • Assist leadership to take strategic decisions and manage, build, and leverage client relationships
  • Further support leadership in developing portfolio offerings and assisting in sales pitch
  • Carry revenue management along with tracking, managing sales pipeline and financial management (invoicing, plan vs actuals tracking, etc.) of ongoing engagements
  • Contribute to the planning and resourcing for client pursuits and new projects
  • Mentor junior team members across offerings on project work and delivering against team goals
  • Create strong team of professionals by attracting external talent and strengthening in-house team
  • This role could be based out of Delhi-NCR/Bangalore/Hyderabad/Mumbai/Pune


Candidate should have 10+ years of experience in GIC/Captive advisory for Technology and/or BPM (F&A, Procurement) functions, Outsourcing advisory, and PMO engagements, and meets following criteria:

  • Strong academic credentials for both undergraduate and graduate coursework
  • A strong and demonstrated interest in consulting (internal or external), especially in thinking through large and complex programs
  • Strong project management skills and experience in managing global clients including dealing with clients on a day-to-day basis and independently managing client interactions
  • Understanding of prevalent trends in technology (DevOps, Agile, Cloud sourcing) and digital trends in BPM (Automation, AI) would be a plus
  • Leadership qualities and the ability to mentor junior team members
  • Willingness and ability to take initiative, learn independently and drive the team
  • Strong interpersonal and communication skills, both written and verbal
  • Proficient user of MS Suite (advanced Excel, PowerPoint and Word)