Job Title:  Consulting - ETP -Senior Consultant -Oracle CX VBCS

Job requisition ID ::  52401
Date:  Sep 19, 2023
Location:  Bengaluru
Designation:  Senior Consultant
Entity:  Deloitte Touche Tohmatsu India LLP

Oracle CX - VBCS Senior Consultant


Role / Responsibilities/ Skill Required


  • Knowledge in Oracle CX – Fusion Sales & Service
  • Knows all the standard templates available in Oracle Digital Customer Portal & knows how to customize
  • Very strong in integrating with CX & external components / systems
  • Provides a roadmap to maintain good quality of customer data using Customer Data management.
  • Lead a 10-member team
  • Design, Development, guide in the implementation and testing Oracle Fusion Sales & Service application
  • Understands & guides in configuration of Oracle Fusion Service CX components
  • Understands requirements & creates a Service management footprint covering all aspects
  • Good Knowledge in Application & Page Composer
  • Understands & guides in configuration of Groovy script
  • At least 3 end-to-end Oracle Fusion Sales & Service implementation cycles or Project experience.
  • Familiar with the use of Agile / Scrum methods in a sprint environment
  • Knowledge of HTML/CSS/JavaScript a must
  • Provide Solution for customizations/integration in CX UI / custom UI
  • Interact directly with customers and peers across Oracle in arriving at optimum solution
  • Gather functional/technical requirements in CRM-CX
  • Perform Quality Assurance at the unit and system levels
  • Always provide good technical and business advice to the customer with respect to the final solution and its successful adoption
  • Experience of integration between CX and non CX/third party applications using OIC/SOA/ODI preferred
  • Experience in SOAP/REST APIs and JSON data processing 
  • Knowledge on VBCS/OJET framework - a must
  • Appreciation of UI experience.
  • Should have handled at least 1 project involving complex UI customization

Education & Experience:

  • BE, BTech, MBA, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered.
  • 5+ years relevant working experience
  • Job Location: Any Deloitte locations in India