Job Title:  Consulting-ET&P-Emerging ERP - D365 CRM Technical- Senior Consultant

Job Description: D365 CRM & Power Platform Tech Lead

Position Overview: We are seeking a dedicated and skilled D365 CRM & Power Platform Tech Lead to lead and guide our technical teams in the design, development, and implementation of cutting-edge customer relationship management (CRM) and business process automation solutions using Microsoft Dynamics 365 CRM and Power Platform. As a technical leader, you will play a pivotal role in driving the successful delivery of high-quality, scalable, and integrated solutions that enhance our digital capabilities.

Responsibilities:

• Provide technical leadership and guidance to a team of developers, ensuring effective utilization of Microsoft Dynamics 365 CRM and Power Platform technologies to meet project objectives and timelines.
• Collaborate closely with business analysts, architects, and stakeholders to understand requirements, translate them into technical specifications, and design optimal solutions.
• Lead the hands-on development of D365 CRM and Power Platform solutions, including configuration, customization, extensions, workflows, and integrations.
• Perform code reviews, provide constructive feedback, and mentor team members to ensure adherence to coding standards, best practices, and quality guidelines.
• Design and implement scalable data models, system architecture, and integration patterns to support robust CRM and business process automation solutions.
• Work closely with cross-functional teams to ensure seamless integration of D365 CRM and Power Platform solutions with other systems and applications.
• Collaborate with the testing team to ensure comprehensive test coverage, identify and address defects, and oversee the deployment of high-quality solutions.
• Stay up-to-date with the latest advancements in D365 CRM and Power Platform technologies, evaluate their applicability, and drive continuous improvement within the team.
• Act as a subject matter expert, providing technical guidance and troubleshooting support to resolve complex technical issues.
• Contribute to pre-sales activities by providing technical insights, participating in solution presentations, and demonstrating expertise to potential clients.

Skill

• Proven experience (4 to 6+ years) in hands-on development and technical leadership using Microsoft Dynamics 365 CRM and Power Platform.
• Strong expertise in D365 CRM configuration, customization(plugin & action), and extension using Power Apps (Model Driven & Canvas App), Power Automate, Power Portal/Power Pages, Logic Apps , Azure Functions
• Understanding of D365 Sales, Customer Service and Field Service Process
• Overall practical experience of min 2 end to end D365 implementation
• Hands on exposure on client site scripting ( JS /TS)
• Hands on exposure regarding integration with 3rd party application /ISV by leveraging REST API
• Experience in leading and mentoring technical teams of at least 5+ team members, with a track record of successful project delivery.
• Excellent problem-solving skills, with the ability to analyze complex technical challenges and provide innovative solutions.
• Strong communication skills, both written and verbal, with the ability to convey technical concepts effectively to diverse audiences.
• Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.
• Should have solution deployment exposure through unmanaged/managed solution package
• Familiarity with Agile methodologies by leveraging Azure DevOps.

Nice to have

• Experience with Azure services and cloud-based architectures is a plus.
• Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building CICD pipeline would be added advantage