Job Title:  Consulting - DCM - CSAD - ServiceNow Developer - Analyst / Con / Sr. Con / Manager / AD

Job requisition ID ::  65546
Date:  Jun 11, 2024
Location:  Bengaluru
Designation:  Senior Consultant
Entity:  Deloitte Touche Tohmatsu India LLP



Deloitte is Hiring for Service now professionals. ITSM + ITOM / ITAM / ITBM / IRM /GRC / HRSD (PAN India)


What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential




Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.


We are looking for Consultants and Senior Consultants for Customer Strategy and Applied Design team, focused on Strategy & Operations.  The role involves responsibility for being a part of/leading a work stream or module on a large-scale project or overall delivery lead in case of short term/ small scale engagement. Candidates should be able to demonstrate professional experience and knowledge, coupled with strong technical background to help define and execute/contribute to end-to-end cross-functional projects.


Please find below the ITOM JD for your reference.


Available positions -Con/Sr Con – ITSM + IITOM / ITAM / ITBM / IRM /GRC / HRSD


Location – Pan India

  • Experience in ITSM. ITOM / ITAM / ITBM / IRM /GRC / HRSD module with experience in implementation, configuration, updates & troubleshooting.
  • Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
  • In depth Understanding of ServiceNow Discovery, Service Mapping technologies such as MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes.
  • Good exposure to Event Management using ITOM workspace.
  • Configuration experience of Noise Reduction and Alert grouping.
  • Experience with AIOps for Alert o-relation using AI/ML
  • Auto Remediation using AIOps
  • Working knowledge of Network topics such as NMAP and credential less discovery
  • Experience working wit Agentless and Agent based discovery
  • Good to have if prior experience working with another Discovery application like HP uCMDB or BMC atrium etc.
  • Good knowledge of ServiceNow CMDB & CSDM data model
  • Experience and solutioning capabilities using Scoped Application
  • Knowledge and experience working on Service Catalog, Portal and Building Catalog items.
  • Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
  • Ability to perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Ability and fluency with Platform methodologies such as Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies and actions.
  • Fluency with the latest platform features of latest ServiceNow release such as ROME.
  • Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTP
  • Understand the ServiceNow eco-system & working knowledge across one or more products apart from ITSM such as HRSD, GRC, SecOps, CSM etc.

Education, Certifications And/or Experience Qualifications




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