Job Title:  Consulting - DCM - Associate Director - Service Now

Job requisition ID ::  25907
Date:  Jan 7, 2023
Location:  Bengaluru
Designation:  Associate Director
  • Strong understanding of Service Integration and Management Techniques
  • Solid functional knowledge and expertise on ITIL and IT Service Management platforms
  • Ability to drive Process workshops on ITIL v3/4 Process Solutions, with key stakeholders
  • Ability to perform Process Assessment Maturity Model, for any ITSM processes.
  • Hands on technical experience with ServiceNow Products such as ITSM, ITBM etc.
  • Must have experience working with at least one or more products of ServiceNow apart from ITSM such as ITBM, ITOM, GRC, SecOps, CSM etc.
  • Hands on technical experience with ServiceNow methodologies such as Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, UI Policies, Script Includes
  • Ability to lead and guide a team of junior developers on ServiceNow Best practices and solve complex technical problems.
  • Experience leading large strategic ServiceNow engagements in capacity as a Project/Program Manager or Scrum master
  • Fluent with agile practices and approaches such as Scrum, Kanban, Safe.
  • Prior experience working on RFPs and ability to identify and propose best solutions against the client's strategic business objectives and problems statements.
  • 8-10 Years of Experience with implementing SaaS and PaaS solutions, with specific Cloud implementation knowledge in architecting solutions for ServiceNow implementations
  • Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
  • Assist pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.


Education, Certifications And/or Experience Qualifications

8+ years working on the ServiceNow platform or 10+ years of Industry experience Degree or equivalent, preferably in Computer Science or Information Technology ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) - Preferred ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - Preferred At least one CIS certification (in addition to CIS-ITSM) - Current or within 6 months of hire ServiceNow pre-sales accreditations in multiple product lines (ITSM, ITBM, ITAM, ITOM/CMDB, CSM) ITIL Foundations Certification PMP, CSM and Safe Certifications are good to have.