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Job Title:  Consulting - CS&AD - Manager - Conversational AI

Job requisition ID ::  7200
Date:  Nov 24, 2021
Location:  Bengaluru
Designation:  Manager
Entity:  Deloitte Touche Tohmatsu India LLP

At Deloitte, you'll gather requirements, design & deliver for a variety of conversational interfaces and creative business technology solutions for enterprise clients. As a conversational AI analyst/ consultant, you will:

  • Gather requirements, design flows, and write content for Virtual Assistants, Chatbots, and omnichannel conversational interfaces
  • Drive and own persona definition, functional design, process design (including scenario design, flow mapping), prototyping, testing, model/intent training, and definition of support procedures
  • Work with engagement leadership, project managers, conversational AI architects, developers, UX designers, product managers, and fellow consultants to strategize, design, and deliver enterprise conversational AI solutions
  • Collaborate with clients, partner professional services teams, and project leadership to identify business requirements and design voice and digital self-service solutions for diverse use cases across industries and modalities
  • Contribute to enterprise content strategy guides and design omnichannel and cross-channel solutions aligned with client organizational principles (brand voice and tone, legal, compliance, etc.)
  • Contribute to Deloitte's vibrant design culture through design sprints, workshops, reviews, and related activities with business, technical, and creative leadership (client and internal)
  • Design and deliver POCs, demos, prototypes, and sales collateral in alignment with engagement and practice leadership and sales executives across the firm

Required

  • Fluent in conversation design methodology
  • Experience working with cloud based technologies (AWS/ Azure/ GCP)
  • Experience designing and delivering conversational AI MVPs, pilots, and POCs
  • Deep understanding of software development lifecycle (SDLC) and agile delivery methodologies
  • Understanding of natural language technology (NLP, NLG, NLU), the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
  • Experience working with web scraping/ scripting – Node.js, Javascript, python and/ or similar runtimes
  • Relevant work experience in conversational design in or around contact centers and/or enterprise virtual assistants
  • Experience collaborating with conversational AI developers, architects, and other relevant team members
  • Understanding of Responsible & Explainable AI
  • Experience in API Management Solutions, with third-party libraries and APIs
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Group facilitation skills

Preferred

  • 8 +years of experience on conversational AI and/ or related AI projects
  • Expertise in 1+ domains preferred (e.g., Customer & Marketing, Finance, M&A, Operations, Pricing, Risk, Supply Chain, Workforce, etc.)
  • Certification or expertise in at least one of the following platforms:
    • Amazon Lex / Alexa
    • GCP Dialogflow ES, CX or CCAI
    • IBM Watson
    • Kore.ai
    • Yellow Messenger
    • Any other related platforms