Job Title:  Consulting - AMC - Technical Architect - SFMC

Job requisition ID ::  4121
Date:  Nov 5, 2021
Location:  Bengaluru
Designation:  Manager
Entity:  Deloitte Touche Tohmatsu India LLP



As a Salesforce Marketing Cloud (SFMC) TA, you will bring considerable technical and product and scrum expertise to deliver world-class SFMC-based solutions to clients. You will be part of a dynamic leadership team that will be responsible for driving SFMC technical solutions at client sites. The projects that you will lead would allow you the opportunity to work with some of the most in-demand and newest features of SFMC such as CDP, Interaction Studio, CDP, Datorama etc. 

Work You’ll Do

•    Understanding client business and technical requirements
•    Work alongside the wider team, lead the overall technology solution, planning and estimation for complex projects.
•    Providing Agile Project Management with the development team to guide through iterations. 
•    Provide guidance to the project and development team on Agile/Scrum practices. 
•    Act as the key person in driving the spring planning and spring management. 
•    Define tech architecture and conduct the effort estimation and facilitate buy-in of proposed solutions from top management levels at the client
•    Managing internal, client and partner stakeholders, including C-level executives
•    Mobilizing and managing engagement teams, and establishing the project structure and governance
•    Managing engagement economics, risk and day-to-day interactions with executive clients and sponsors 
•    Defining requirements and driving the completion of deliverables
•    Manage the delivery teams to deliver full lifecycle implementations, with a focus on the client's success but awareness of other wider business and technology-focused delivery considerations
•    Conduct quality reviews of our implementation to ensure they meet our high standards
•    Act as a role model for the team by always demonstrating the highest standards in business, digital-led transformation
•    Drive innovation and continuous improvement in the design and delivery practices of our solutions, including Salesforce Marketing Cloud’s best practice in the implementation of client solutions.
•    Leading business development initiatives including selling to C-level executives and
•    Develop and maintain certifications and trainings with salesforce as new technologies and upgrades are released
•    Lead end-to-end pre-sales activities including RFP’s/RFI and leading workshops and demo’s for clients
•    Provide leadership and support for delivery teams and staff in local offices.


•    SFDC, Pardot, Trailhead Ranger, SFMC certifications (Email Specialist, Developer, Consultant, Admin, Accredited Interaction Studio, Accredited CDP, Advanced Cross Channel, Accredited Datorama Associate) preferred
•    Scrum Master certification (CSM, CSP, PSM I, SAFe) is highly preferred
•    Knowledge and/or experience with widely successful Agile techniques is preferred: (Scrum values, Scrum ceremonies, Product Backlog, User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games)
•    Knowledge of other Agile approaches is preferred: XP, Kanban, Crystal, FDD, etc 
•    Proficiency and hands on experience in the Jira/Confluence environment
•    Understanding or exposure to SFMC components (i.e. Datorama, Interaction Studio, CDP etc.)
•    Experience with other marketing technologies and analytics tools (i.e. Adobe, Oracle, Sprinklr, Google, etc.)
•    Knowledge of Salesforce Sales/Service Cloud, preferred but not required
•    Experience in leading SFMC implementations including integration with third party systems (Microsoft Dynamics, SAP, Magento, Oracle, Adobe, third party communication provider for WhatsApp, SMS etc.)
•    Experience leading large teams (on- and off-shore) and technology engagements, including client and consulting staff
•    Strong communication skills (interactions with executive clients and sponsors)
•    Experience with selling to C-level executives and other business development activities



•    Four-Year Bachelor’s Degree
•    10+ years of relevant technology consulting or industry experience
•    Hands-on platform experience on Salesforce Marketing Cloud, and/or other SFMC ecosystem platforms (i.e. Datorama, Interaction Studio, CDP etc.)
•    Experience leading large full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services and data modelling
•    Great communicator, capable of articulating and collaborating confidently with various departments
•    Experience in a Scrum Master role that was diligently applying Scrum principles, practices, and theory
•    MBA/PGDM in Marketing is a plus

The Team

The Digital Customer & Marketing in Deloitte focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:
•    Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
•    eCommerce strategy, implementation and operations
•    Marketing Content and digital asset management solutions
•    Marketing Technology and Advertising Technology solutions
•    Marketing analytics implementation and operations
•    Advertising campaign ideation, development and execution
•    Acquisition and engagement campaign ideation, development and execution
•    Agile based, design-thinking, user-centric, empirical projects that accelerate results